2003 Conference Information

The Westin Mission Hills Resort

71333 Dinah Shore Drive

Rancho Mirage, CA  92270
(outside of Palm Springs, CA)
(760) 328-5955

"Innovative Ways of Serving Active and Retired Members and their Employers "

May 18 through May 21, 2003

Conference Announcement Letter

Conference Agenda

Conference Registration Form

Conference Roundtable Form 

 

 

 
The Conference Announcement Letter, Conference Registration Form and Conference Roundtable Form are in Microsoft Word format. You must have Microsoft Word 97 or higher or the Microsoft Word Viewer available on the Microsoft Web Site.

The Conference Agenda is in Microsoft Excel format. You must have Microsoft Excel 97 or higher or the Microsoft Excel Viewer available on the Microsoft Web Site.
 


Please right-click and save the Conference Roundtable Form, complete it and email it to Amy Morgan.

 


Conference Highlights

Description Size Presenter Format
Customer Care Project 159K Pennsylvania State Employees’ Retirement System PowerPoint
         Customer Care Project - Active Member Survey form 157K Pennsylvania State Employees’ Retirement System Word
         Customer Care Project - Retired Member Survey form 166K Pennsylvania State Employees’ Retirement System Word
Legislative Update - Public Systems Under Seige 85K Jim Miller PowerPoint
         Summary of HR 1776 67K Jim Miller PDF
Disaster Recovery Planning & Business Continuity Planning 12M Louisiana State Employees' Retirement System PowerPoint
eGov, Self Service in the Public Sector 529K Ed Fraga, Gartner Analyst PDF
Teacher Information Management System (TIM) 997K Ontario Teachers' Pension Plan PowerPoint
Quick Access System - Empowering Our Customers 3.4M Virginia Retirement System PowerPoint
Driving Growth Through Innovation 664K Robert Tucker - The Innovation Resource PDF
Using Open Source and XML to Create a Custom Experience 257K Arkansas Teacher Retirement System PowerPoint
         Using Open Source and XML to Create a Custom Experience 1.1M Arkansas Teacher Retirement System PowerPoint
Realizing Efficiencies through Business Process Engineering 5.4M California Public Employees' Retirement System PowerPoint